All the products on XMA's Employee Purchase Store are 100% genuine, original, brand new and built to the highest standards. Even so there may still be occasions when you feel it's necessary to return a product to us. This isn't a problem just follow our three simple steps within 30 days of receipt.
Contact our customer service team at firstname.lastname@example.org.
We’ll authorise your Returns Number and e-mail the return label for you to attach to the parcel.
We’ll then arrange a convenient time for the free of charge collection.
Our customer service team will be happy to start the process by providing you with your Returns Number and Returns Label. Please remember to have your order number ready to help speed up the process.
For help with items developing a problem later than 30 days after purchase, please e-mail email@example.com and we'll get back to you as soon as possible to help resolve your issue.